Fulfillment, Shipping, and Return Policy

At NovaGene Labs, we prioritize fast, secure, and reliable delivery of every research compound. Below is our complete fulfillment, shipping, and return policy.

🔬 Fulfillment

  • Processing Time: Orders are typically fulfilled within 3 to 5 business days, excluding weekends and holidays.
⚠️ Important Notice During Promotions: During sales events and promotional periods, fulfillment times may extend to 7–10 business days due to increased order volume. We appreciate your patience and assure you our team is working diligently to process every order as quickly as possible.
  • Lyophilized Products: Packaged securely for ambient shipping.
  • Pre-Mixed Products: Shipped cold with ice packs to maintain product integrity.
  • Backorders: If an item is out of stock, we’ll notify you via email with an estimated restock and shipping date.

🚚 Shipping

  • Domestic Shipping: We ship within the United States via USPS, UPS, or FedEx based on destination and product type.
  • Shipping Speed: Standard shipping typically arrives within 1–3 business days after fulfillment. Expedited options may be available at checkout.
  • Tracking: You’ll receive email and SMS updates with tracking info once your order ships.
  • Undeliverable Packages: If returned due to address issues, reshipping fees will apply.

🔁 Return Policy

All sales are final. Due to the sensitive nature of our products, we cannot accept returns or exchanges after an order has shipped. This ensures every item meets our highest standard of quality and safety.

If your order arrives damaged, incorrect, or incomplete, please contact us within 3 days of delivery with photos and your order number. We’ll work swiftly to resolve the issue or provide a replacement if appropriate.

💬 Need Help?

Our support team is available to assist with questions about your order, fulfillment timeline, or shipping status:

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