Messaging Service Privacy Policy
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NovaGene Labs Messaging Service Privacy Policy
Last updated: July 28, 2025
This Messaging Service Privacy Policy explains how NovaGene Labs (hereinafter, “NovaGene Labs,” “We,” “Us,” or “Our”) collects, uses, and shares personal information in relation to our text message marketing program (the “Messaging Service”). This Messaging Service Privacy Policy supplements our Primary Privacy Policy.
Changes to This Policy
We may update this Messaging Service Privacy Policy at any time, in our sole discretion. If any material changes are made, we will notify you as required by applicable law. Your continued use of the Messaging Service after such changes constitutes your acceptance of the updated policy.
Personal Information We Collect
When you sign up for or use the Messaging Service, we may collect the following personal information:
- Your name, phone number, and email address
- Message content and metadata (such as time/date sent or received)
- Information collected via cookies or similar technologies to personalize your experience (e.g., shopping cart reminders)
- Information you provide through contests, surveys, research studies, or direct support requests related to the Messaging Service
How We Use Personal Information
We use the personal information we collect to:
- Operate and deliver the Messaging Service
- Improve and personalize your Messaging Service experience
- Prevent fraudulent or unauthorized activity
- Respond to customer support requests
- Generate aggregated and/or de-identified data for analytics or marketing use
We may also use cookies to autofill contact forms or verify consent for receiving marketing messages.
Sharing of Personal Information
We may share your personal information with:
- Service providers who help us operate the Messaging Service (e.g., SMS platforms, carriers, or security vendors)
- Law enforcement or government agencies, when required to comply with legal obligations or to protect rights, safety, or property
- As otherwise described in our Primary Privacy Policy or with your explicit consent
Accuracy of Information
You agree to provide accurate, complete, and truthful information when signing up for or using the Messaging Service. Misuse or misrepresentation may result in suspension or termination of access.
Your Choices and Controls
Text messages may be sent via an automated system. Consent to receive automated marketing texts is not a condition of purchase. You may opt out at any time by replying to any message with:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT
For more on how to manage your preferences, refer to our Terms of Service.
Customer Support
If you have any questions or issues related to the Messaging Service, please contact us at:
📧 hello@novagenelabs.com
📍 555 W 5th St #35, Los Angeles, CA 90013
California Privacy Notice (CCPA)
This section applies only to California residents and supplements our Primary Privacy Policy in accordance with the California Consumer Privacy Act (CCPA).
| Category of Personal Information | Categories of Third Parties Shared With |
|---|---|
| Identifiers (e.g., name, phone) | Service Providers |
| Commercial Information | Service Providers |
| Internet or Network Activity | Service Providers |
| Inferences from Personal Info | Service Providers |
Your CCPA Rights
As a California resident, you have the right to:
- Request access to or deletion of your personal information
- Know what categories of personal information we collect and how it’s used
- Not be discriminated against for exercising your rights
To Exercise These Rights:
Email us at hello@novagenelabs.com. We may request additional information to verify your identity.
Authorized Agents
You may designate an authorized agent to make requests on your behalf by contacting us at the above email.
Primary Privacy Policy
This Messaging Service Privacy Policy applies only to your use of our Messaging Service and supplements our Primary Privacy Policy, which governs the collection and use of information across all NovaGene Labs services.