A Better NovaGene Labs Experience Starts Now
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Real-time updates. Smoother orders. Less guesswork.
At NovaGene Labs, we believe a great customer experience is just as important as product quality. That’s why we’ve made big improvements to how we communicate with you—so every order feels seamless, transparent, and fully in your control.
📲 You’ll Now Receive Real-Time Order Updates via Email and Text
No more wondering where your order stands. We’ve added real-time SMS and email updates throughout your order journey so you’re never left guessing.
- 🧾 Order Placed: Confirmation email and text immediately after checkout.
- 💳 Payment Confirmed: Instant update once payment is received.
- ⚗️ Order in Preparation: Notification when your order begins development.
- 📦 Shipped Out: Tracking link sent as soon as your package leaves our facility.
- 📬 Out for Delivery: Carrier updates allow you to track delivery to your door.
- ❌ Cancelled or Delayed? You’ll receive a real-time alert with next steps.
These updates are automatic—so you’re always in the loop, without needing to check in manually.
💬 Need Help? Text or Email Us Anytime During Business Hours
We’ve made it easier than ever to get support when you need it. You can now text us directly or email our support team for help with any order-related question.
Support Hours: Monday to Friday, 9AM–5PM PST
💡 Why This Matters
Your feedback has shaped these upgrades—and here’s what we’re aiming to improve:
- Save you time
- Eliminate confusion
- Build trust at every step
We want every interaction with NovaGene Labs to feel clear, smooth, and stress-free.
🔕 Want Fewer Notifications?
Prefer not to receive text updates? No problem. You can opt out at any time by replying “STOP” to any message.
📖 Want to Learn More About Our Process?
For a full breakdown of how we process, fulfill, and ship your orders—including timelines and policies—please visit:
→ Shipping, Fulfillment & Order Policy
🧪 Shop Research-Only Compounds with Confidence
From Tirzepatide and Semaglutide to Retatrutide, BPC-157, and NAD+, NovaGene Labs is your trusted source for high-quality research-use-only compounds.